Another writes, she should let will refund the cost. And so continues the discussion on the net. Those who participate in it, read only and of course have a ready-made opinion about your restaurant. Maybe Sabine has just 40 Facebook friends, maybe 3003. If yet one or the other thinks, with his Facebook must share this information with friends, this means a single click, then thousands can be loose, who know about this incident. The fact is that such comments be sent every day millions of times online. Swarmed by offers, Michael O’Brien is currently assessing future choices. There should be no consolation, that many people who participate in it, with the other end of the world discuss and certainly never put their foot on your doorstep.
The fact is that your potential customers can also read these rumors, and your competition rubs hands delighted. Although to operate your business, only in your small town, your reputation may at any time by anyone, the spans a trifle has annoyed, are injured. Of course you can make every guest happy. But knowing the size a small mishap today can have the effect, you should all sorts of trouble himself, that the guest leaves your restaurant not angry. Such things are happened to each of us.
I remember a situation that I’ve seen recently. I had to wait for my order while everyone else at the table had already served their food. Something was probably wrong in the kitchen. A stupid situation, and I of course annoyed me. Then came the chef personally at our table with a flower in his hand and apologized. For the flower, there was of course also just a vase, and my meal followed shortly. I found the gesture simply charming, and my anger faded. Of course I was allowed to choose even a dessert. All in all it was a successful evening. You think I’d come only in even remotely the idea anyone anything negative to tell about it? Rather on the contrary. And I’d go dining again at any time in this restaurant in Bad Homburg. So be aware that little things that happen in the real world, can grow into the World Wide Web to the disaster is always the fact. Of course you can build up very specific and preventive its good reputation on the Internet, so that unpleasant incidents not in the weight fall. Public relations coach and author Gitta Schweitzer will report soon about this possibility. Harro Pildner