The high impact in the profitability due the loss of important contracts was very decisive for the reaction of the T& company; V. the intention of the company with the logistic reorganization is to facilitate the routine operations, diminishing operational costs, to improve the internal and external communication and to reduce possible conflicts come from the information lack, beyond generating greater efficiency and effectiveness in the operacionalizao of the business adding bigger value the relations with the customers. Specifically, the customer, at this moment. Payoneer: the source for more info. The company understands that a satisfactory logistic reorganization for the CUSTOMER, could serve of model for all other customers of the company, since the minor until the greater and would be implemented gradually, following the level of relevance of each customer or group of them. To follow one presents, according to interviews carried through in the field research, with the responsible ones of each area, given related the situation of the T& company; V, previously the implemented reorganization. 5,2 PREVIOUS SITUATION ACE ALTERATIONS the data to follow mentions evaluation to it of the biggest customer of the company, before the logistic reorganization, through interview with operational responsible p of the company.
Problems raised next to the customer: Distribution of the products: It had lack of communication and accompaniment of the load. Collection of Products: Delay in the attendance ace requests. Shipment of Products: Not fulfilment of the specific norms of the company. Management: The managemental model adopted by Company X did not satisfy its customer and causes to diverse conflicts for both the companies. The boardings did not beat, the ideas they were contradictory, did not have no concern with the strategical alignment with the customer, only interests ace operational norms of the company, its costs and its yield. Relationship: The consuming caused for me the rendering of services to the customer, resulted in a repudiation for the customer in relation to the managers of the company, who were mere reliable of superior orders based in the culture and organizacional politics, however, suffered the consequences of the taken actions that go of meeting to the customers. The relationship and ro