Good advice to the customer service is not expensive with a consultant lodge on the topic of CRM and Databasemanagement”is the ecenta AG represented at the contact center trends in Frankfurt. On 29th and 30th September, experts of the SAP software and consulting firm give tips and advice on how a modern contact center can best benefit from customized CRM solutions. The ecenta AG is a product and consulting company the specializes in sophisticated implementation projects specializes in the areas of the SAP Business Suite, especially SAP CRM and SAP NetWeaver. In addition, ecenta provides consulting services for executives and project managers in the areas of marketing, sales, service, customer relationship management, and information and data management. CRM solutions in medium-sized companies as well as in contact centers on the rise and differences in industry focus and functionality part. In particular, many companies make also the question of how the integration of CRM and contact center solutions your Can streamline operations and processes. This communication enabled business processes (CEBP) potential in many places still considerable”, reported Joachim Schellenberg, business development manager of ecenta AG.
The consultant lodge on the contact center trends is a great opportunity for solution-oriented and individual counseling sessions. The tasks and solutions in the contact center industry characterized by increasing diversity and complexity, there is placed the foundation stone for the later success in the consulting and planning.” The consultancy lodges of the contact center trends are the visitors on September 29 from 9: 00 18:00 and on 30 September 9.00 17.00 available. Maximum individuality and solution-driven 1:1 are target of the lodges-talks that the prospects in your current challenges are a real help. So they find their most suitable conversation partner, is an interactive BeratungsFinder”ready. Can be dates in the run-up to the fair, as well as locally agreed be.
About ecenta AG: Ecenta a product and consulting company, is on the challenging implementation projects in the areas of the SAP Business Suite, especially SAP CRM (customer relationship management) and SAP NetWeaver, especially Portal specializes in the areas of business intelligence, master data management, process integration (Exchange infrastructure), composite application framework and enterprise.Furthermore, information and data management and IT strategy and IT management offers ecenta over the subsidiary company ecenta management consulting consulting services for executives and project managers in the areas of marketing, sales, service, customer relationship management. The advice in the area of business intelligence focuses on the long-term reduction of operating costs. Special was ecenta due to its professional expertise and successful cooperation in the areas of CRM, MDM, business objects information management solutions, process integration, application server, identity management, BPM, and banking in the SAP Expertise included program. It is the headquarters of ecenta AG in Walldorf. The global company, which employs about 250 people, also maintains offices in the United States, China, Singapore, Malaysia, Sweden, Australia, Chile and Spain. Contact: ecenta AG Altrottstrasse 31 69190 Walldorf Tel. + 49 6227 73 1540 eMail: Internet: