Horst Bogatz: ‘customer satisfaction is and remains our first priority’ Berlin, in January 2010: Horst Bogatz, Managing Director of real estate company census Grund GmbH & co. KG, draws a very positive conclusion at the turn of the year. Especially the consistently high customer satisfaction according to Horst Bogatz offers opportunity to start the new year with optimism. Interview Horst Bogatz explains what place takes satisfaction in the business policy of the Census Grund GmbH & co. KG and what are the most important factors. Mr Horst Bogatz, your company census Grund GmbH & co. KG is active for several years in the Berlin real estate market. What is the feedback from your customers so far? Horst Bogatz, Managing Director census Grund GmbH & co.
KG: 98 percent positive, as a long term customer loyalty aspiring. We conduct regular surveys on the topic of customer satisfaction and therefore have meaningful data. One particularly striking when evaluating: we are far above average often by satisfied customers further recommended. The Berlin district Kreuzkolln\”is one of the current priorities in your real estate offer. What customer response experience on the objects in the new scene district, Mr Horst Bogatz? Horst Bogatz, Managing Director census Grund GmbH & co. KG: Consistently very good one very. Many customers are really thrilled by the positive development of the district.
Well economically much in the deal. A visit to the objects on the ground rest helps homebuyers by the long-term opportunities offered by this emerging area, to convince. What is the goal of maximum customer satisfaction in the corporate philosophy of census Grund GmbH & co. KG and how to reach this goal? Horst Bogatz, Managing Director census Grund GmbH & co. KG: Our work has only sense, if customers are satisfied, therefore, and this remains our first priority.